Returns & Refunds

Changed your mind, or something arrived damaged or faulty? Here's how returns and refunds work at Carbroshow. These terms also form part of our Terms of Sale.

Change of mind

• You may return unused goods in their original condition and packaging within 30 days of delivery for a refund.
• Return postage is at your cost unless we sent the wrong item.

Damaged or faulty goods

• Contact us within 30 days of delivery.
• We will arrange a replacement or refund, and we cover return shipping for faulty items.

How to start a return

Email hello@carbroshow.com with your order details and a description of the issue (photos help for damaged items). We'll confirm the return address and next steps.

Refunds

• Refunds are issued to your original payment method.
• Please allow a reasonable processing time after we receive (or confirm non-return of) your item.

Australian customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing here excludes, restricts, or modifies any right you have under the Australian Consumer Law that cannot lawfully be excluded.

UK customers — 14-day right to cancel

Under the UK Consumer Contracts Regulations 2013, you have an unconditional right to cancel your order within 14 days of receiving the goods, for any reason.

• To cancel, email hello@carbroshow.com within 14 days of receiving your goods. No explanation needed.
• Return the goods to us within 14 days of telling us you are cancelling. Goods should be unused and in their original packaging where possible.
• We will refund the full amount you paid — including the outbound delivery cost (our shipping is included in the price) — within 14 days of receiving the returned goods, or of you providing proof of return, whichever is sooner.
• Return postage is at your cost unless the goods are faulty or we sent the wrong item.
• Our standard 30-day change-of-mind returns policy applies on top of this statutory right.

UK customers — faulty goods

Under the UK Consumer Rights Act 2015:

• Within 30 days of delivery: if goods are faulty, you have a short-term right to reject them for a full refund.
• Up to 6 months: you are entitled to a repair or replacement. If that is not possible within a reasonable time, you are entitled to a refund (which may be reduced to reflect your use of the goods).
• We cover return shipping for faulty items.

Nothing here excludes, restricts, or modifies any right you have under UK consumer law that cannot lawfully be excluded.